{"id":2767,"date":"2022-10-26T13:44:57","date_gmt":"2022-10-26T11:44:57","guid":{"rendered":"https:\/\/www.itnasbavi.cz\/?p=2767"},"modified":"2025-02-17T22:34:49","modified_gmt":"2025-02-17T21:34:49","slug":"operator-helpdesku","status":"publish","type":"post","link":"https:\/\/www.itnasbavi.cz\/en\/operator-helpdesku\/","title":{"rendered":"Oper\u00e1tor helpdesku"},"content":{"rendered":"

Ders je parta t\u00e9m\u011b\u0159 70 nad\u0161enc\u016f. N\u00e1\u0161 informa\u010dn\u00ed syst\u00e9m uleh\u010duje \u017eivot pracovn\u00edk\u016fm univerzit a v\u011bdeck\u00fdch instituc\u00ed. D\u00edky digitalizaci proces\u016f je zbavujeme p\u0159ebyte\u010dn\u00fdch pap\u00edr\u016f a byrokracie. Pr\u00e1v\u011b reakce na\u0161ich klient\u016f n\u00e1m d\u00e1vaj\u00ed jistotu, \u017ee na\u0161e pr\u00e1ce m\u00e1 smysl. A to n\u00e1s bav\u00ed.<\/p>\n\n\n\n

Neust\u00e1le se sna\u017e\u00edme posouvat sebe i na\u0161e z\u00e1kazn\u00edky technologicky d\u00e1l. Tak\u00e9 n\u00e1m z\u00e1le\u017e\u00ed na tom, abychom klient\u016fm poskytovali co nejlep\u0161\u00ed servis. Proto nyn\u00ed pot\u0159ebujeme tebe, nov\u00e9ho Oper\u00e1tora helpdesku<\/strong>, kter\u00fd se pro n\u011b stane nepostradatelnou pomocnou rukou.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Co bude n\u00e1pln\u00ed tv\u00e9 pr\u00e1ce<\/strong>:<\/h5>\n\n\n\n
    \n
  • Bude\u0161 hlavn\u00ed kontaktn\u00ed osobou pro z\u00e1kazn\u00edky ve chv\u00edli, kdy pot\u0159ebuj\u00ed n\u011bco upravit, nebo naraz\u00ed na probl\u00e9m, se kter\u00fdm si nev\u00ed rady.\u00a0<\/li>\n\n\n\n
  • Velmi \u00fazce bude\u0161 komunikovat s na\u0161\u00edm v\u00fdvojov\u00fdm t\u00fdmem – p\u0159ed\u00e1\u0161 mu po\u017eadavek a spole\u010dn\u011b stanov\u00edte kroky k jeho vy\u0159e\u0161en\u00ed.\u00a0<\/li>\n\n\n\n
  • Dohl\u00e9dne\u0161 na v\u010dasnou realizaci a zp\u011btnou komunikaci se z\u00e1kazn\u00edkem.<\/li>\n\n\n\n
  • V\u0161e pe\u010dliv\u011b zaznamen\u00e1\u0161 do ticketovac\u00edho syst\u00e9mu, proto\u017ee je d\u016fle\u017eit\u00e9 udr\u017eet ve v\u011bcech po\u0159\u00e1dek.<\/li>\n\n\n\n
  • Bude\u0161 s\u00e1m\/a prov\u00e1d\u011bt n\u011bkter\u00e9 jednoduch\u00e9 opravy. Neboj, v\u0161echno t\u011b nau\u010d\u00edme.<\/li>\n\n\n\n
  • A neust\u00e1le posunovat sv\u00e9 znalosti produktu i souvisej\u00edc\u00edch oblast\u00ed.<\/li>\n<\/ul>\n\n\n\n
    P\u0159i ka\u017edodenn\u00ed pr\u00e1ci se setk\u00e1\u0161 s<\/strong><\/strong><\/strong>:<\/h5>\n\n\n\n
      \n
    • N\u00e1stroji pro vzd\u00e1lenou komunikaci (Google Meet, MS Teams, Mattermost nebo Slack, apod.).<\/li>\n\n\n\n
    • Procesy CI\/CD a monitorovac\u00edmi n\u00e1stroji (Zabbix, Uchiwa). Pokud je nezn\u00e1\u0161, nevad\u00ed, v\u0161echno t\u011b nau\u010d\u00edme.<\/li>\n\n\n\n
    • VPN, pozd\u011bji ovl\u00e1d\u00e1n\u00edm p\u0159\u00edkazov\u00e9ho \u0159\u00e1dku (SSH p\u0159ihla\u0161ov\u00e1n\u00ed na servery, proch\u00e1zen\u00ed log\u016f) a s SQL datab\u00e1z\u00ed.<\/li>\n<\/ul>\n\n\n\n
      Hled\u00e1me zrovna tebe, pokud<\/strong><\/strong>:<\/h5>\n\n\n\n
        \n
      • R\u00e1d\/a se u\u010d\u00ed\u0161 nov\u00e9 technick\u00e9 znalosti a t\u011b\u0161\u00ed t\u011b, kdy\u017e m\u016f\u017ee\u0161 druh\u00fdm pomoct.<\/li>\n\n\n\n
      • Bav\u00ed t\u011b p\u0159ich\u00e1zet na kloub technick\u00fdm probl\u00e9m\u016fm.<\/li>\n\n\n\n
      • M\u00e1\u0161 v\u00fdbornou p\u00edsemnou komunikaci a um\u00ed\u0161 podat i slo\u017eit\u00e9 v\u011bci jednodu\u0161e.<\/li>\n\n\n\n
      • Jsi empatick\u00fd a um\u00ed\u0161 se na v\u011bci d\u00edvat o\u010dima klienta.<\/li>\n\n\n\n
      • M\u00e1\u0161 talent p\u0159edv\u00eddat a poradit klientovi i ve v\u011bcech, na kter\u00e9 se p\u0159\u00edmo nept\u00e1, ale mohly by mu pomoct.<\/li>\n\n\n\n
      • Um\u00ed\u0161 si ale i nastavit hranice a trvat na nich v p\u0159\u00edpad\u011b, \u017ee je druh\u00e1 strana p\u0159ekra\u010duje<\/li>\n\n\n\n
      • Jsi pe\u010dliv\u00fd systematik, kter\u00fd nezmatkuje ani ve chv\u00edli, kdy se vyskytne v\u00edce po\u017eadavk\u016f najednou. Zkr\u00e1tka si ur\u010d\u00ed\u0161 priority a postupuje\u0161 uv\u00e1\u017eliv\u011b d\u00e1l.\u00a0<\/li>\n\n\n\n
      • Nesnese\u0161 odej\u00edt od rozd\u011blan\u00e9 pr\u00e1ce.<\/li>\n\n\n\n
      • R\u00e1d\/a udr\u017euje\u0161 ve v\u011bcech po\u0159\u00e1dek.<\/li>\n<\/ul>\n\n\n\n
        Pro\u010d pracovat pr\u00e1v\u011b u n\u00e1s<\/strong>:<\/h5>\n\n\n\n
          \n
        • M\u00e1me smyslupln\u00fd produkt, na kter\u00fd m\u016f\u017ee\u0161 b\u00fdt hrd\u00fd\/\u00e1.<\/li>\n\n\n\n
        • Nehrajeme si na p\u0159ehnanou hierarchii – m\u00e1me k sob\u011b bl\u00edzko a otev\u0159en\u011b spolu komunikujeme.<\/li>\n\n\n\n
        • Jsme sehran\u00fd t\u00fdm, kde v\u0161ichni v\u00edme, co je d\u016fle\u017eit\u00e9.<\/li>\n\n\n\n
        • \u010casov\u00e1 i prostorov\u00e1 flexibilita je na\u0161\u00edm \u017eivotn\u00edm stylem – m\u016f\u017ee\u0161 pracovat odkudkoliv a kdykoliv, kdy\u017e se na tom domluv\u00ed\u0161 s t\u00fdmem.<\/li>\n\n\n\n
        • R\u00e1di se spolu bav\u00edme i mimo pr\u00e1ci – po\u0159\u00e1d\u00e1me pravideln\u00e9 sportovn\u00ed i spole\u010densk\u00e9 akce.<\/li>\n\n\n\n
        • Pom\u00e1h\u00e1me si, vych\u00e1z\u00edme si vst\u0159\u00edc a podporujeme r\u016fst ka\u017ed\u00e9ho \u010dlena t\u00fdmu.<\/li>\n\n\n\n
        • V\u00edt\u00e1me iniciativu. Tv\u00e9 n\u00e1pady na vylep\u0161en\u00ed tak nezapadnou.<\/li>\n\n\n\n
        • Jdeme s dobou – d\u011bl\u00e1me s nov\u00fdmi technologiemi a pracujeme na kvalitn\u00edm vybaven\u00ed.<\/li>\n\n\n\n
        • V\u00edme, \u017ee i odpo\u010dinek je d\u016fle\u017eit\u00fd – m\u00e1me firemn\u00ed lekce j\u00f3gy, multisportku, na nemoc sick days a na ob\u011bd stravenkov\u00fd pau\u0161\u00e1l.<\/li>\n<\/ul>\n\n\n\n

          <\/p>","protected":false},"excerpt":{"rendered":"

          Do na\u0161eho IT teamu hled\u00e1me dal\u0161\u00edho d\u016fle\u017eit\u00e9ho \u010dlena, kter\u00fd bude nad\u0161en\u00fdm par\u0165\u00e1kem na pozici Oper\u00e1tor helpdesku.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2767","post","type-post","status-publish","format-standard","hentry","category-nove-pozice","entry"],"yoast_head":"\nOper\u00e1tor helpdesku - ITn\u00e1sbav\u00ed<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itnasbavi.cz\/en\/operator-helpdesku\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Oper\u00e1tor helpdesku - ITn\u00e1sbav\u00ed\" \/>\n<meta property=\"og:description\" content=\"Do na\u0161eho IT teamu hled\u00e1me dal\u0161\u00edho d\u016fle\u017eit\u00e9ho \u010dlena, kter\u00fd bude nad\u0161en\u00fdm par\u0165\u00e1kem na pozici Oper\u00e1tor helpdesku.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.itnasbavi.cz\/en\/operator-helpdesku\/\" \/>\n<meta property=\"og:site_name\" content=\"ITn\u00e1sbav\u00ed\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-26T11:44:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-17T21:34:49+00:00\" \/>\n<meta name=\"author\" content=\"itnadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"itnadmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.itnasbavi.cz\/operator-helpdesku\/\",\"url\":\"https:\/\/www.itnasbavi.cz\/operator-helpdesku\/\",\"name\":\"Oper\u00e1tor helpdesku - ITn\u00e1sbav\u00ed\",\"isPartOf\":{\"@id\":\"https:\/\/www.itnasbavi.cz\/#website\"},\"datePublished\":\"2022-10-26T11:44:57+00:00\",\"dateModified\":\"2025-02-17T21:34:49+00:00\",\"author\":{\"@id\":\"https:\/\/www.itnasbavi.cz\/#\/schema\/person\/5c4e68d5b161b34a6327c4dbcf7e3886\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.itnasbavi.cz\/operator-helpdesku\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.itnasbavi.cz\/operator-helpdesku\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.itnasbavi.cz\/operator-helpdesku\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Dom\u016f\",\"item\":\"https:\/\/www.itnasbavi.cz\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Oper\u00e1tor helpdesku\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.itnasbavi.cz\/#website\",\"url\":\"https:\/\/www.itnasbavi.cz\/\",\"name\":\"ITn\u00e1sbav\u00ed\",\"description\":\"Jsme parta lid\u00ed, kte\u0159\u00ed pracuj\u00ed a bav\u00ed se IT. R\u00e1di sv\u00e9 zku\u0161enosti p\u0159ed\u00e1v\u00e1me dal\u0161\u00edm lidem, p\u0159\u00edpadn\u011b z\u00edsk\u00e1v\u00e1me nov\u00e9 kolegy a kamar\u00e1dy.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.itnasbavi.cz\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.itnasbavi.cz\/#\/schema\/person\/5c4e68d5b161b34a6327c4dbcf7e3886\",\"name\":\"itnadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.itnasbavi.cz\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a648e0e85cbc14199217f5ecad313522?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a648e0e85cbc14199217f5ecad313522?s=96&d=mm&r=g\",\"caption\":\"itnadmin\"},\"url\":\"https:\/\/www.itnasbavi.cz\/en\/author\/itnadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Oper\u00e1tor helpdesku - ITn\u00e1sbav\u00ed","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.itnasbavi.cz\/en\/operator-helpdesku\/","og_locale":"en_GB","og_type":"article","og_title":"Oper\u00e1tor helpdesku - ITn\u00e1sbav\u00ed","og_description":"Do na\u0161eho IT teamu hled\u00e1me dal\u0161\u00edho d\u016fle\u017eit\u00e9ho \u010dlena, kter\u00fd bude nad\u0161en\u00fdm par\u0165\u00e1kem na pozici Oper\u00e1tor helpdesku.","og_url":"https:\/\/www.itnasbavi.cz\/en\/operator-helpdesku\/","og_site_name":"ITn\u00e1sbav\u00ed","article_published_time":"2022-10-26T11:44:57+00:00","article_modified_time":"2025-02-17T21:34:49+00:00","author":"itnadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"itnadmin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.itnasbavi.cz\/operator-helpdesku\/","url":"https:\/\/www.itnasbavi.cz\/operator-helpdesku\/","name":"Oper\u00e1tor helpdesku - ITn\u00e1sbav\u00ed","isPartOf":{"@id":"https:\/\/www.itnasbavi.cz\/#website"},"datePublished":"2022-10-26T11:44:57+00:00","dateModified":"2025-02-17T21:34:49+00:00","author":{"@id":"https:\/\/www.itnasbavi.cz\/#\/schema\/person\/5c4e68d5b161b34a6327c4dbcf7e3886"},"breadcrumb":{"@id":"https:\/\/www.itnasbavi.cz\/operator-helpdesku\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.itnasbavi.cz\/operator-helpdesku\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.itnasbavi.cz\/operator-helpdesku\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Dom\u016f","item":"https:\/\/www.itnasbavi.cz\/"},{"@type":"ListItem","position":2,"name":"Oper\u00e1tor helpdesku"}]},{"@type":"WebSite","@id":"https:\/\/www.itnasbavi.cz\/#website","url":"https:\/\/www.itnasbavi.cz\/","name":"ITn\u00e1sbav\u00ed","description":"Jsme parta lid\u00ed, kte\u0159\u00ed pracuj\u00ed a bav\u00ed se IT. R\u00e1di sv\u00e9 zku\u0161enosti p\u0159ed\u00e1v\u00e1me dal\u0161\u00edm lidem, p\u0159\u00edpadn\u011b z\u00edsk\u00e1v\u00e1me nov\u00e9 kolegy a kamar\u00e1dy.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.itnasbavi.cz\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.itnasbavi.cz\/#\/schema\/person\/5c4e68d5b161b34a6327c4dbcf7e3886","name":"itnadmin","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.itnasbavi.cz\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a648e0e85cbc14199217f5ecad313522?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a648e0e85cbc14199217f5ecad313522?s=96&d=mm&r=g","caption":"itnadmin"},"url":"https:\/\/www.itnasbavi.cz\/en\/author\/itnadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/posts\/2767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/comments?post=2767"}],"version-history":[{"count":2,"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/posts\/2767\/revisions"}],"predecessor-version":[{"id":2826,"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/posts\/2767\/revisions\/2826"}],"wp:attachment":[{"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/media?parent=2767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/categories?post=2767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.itnasbavi.cz\/en\/wp-json\/wp\/v2\/tags?post=2767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}